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Contacts
(5)
Here you will find various contact information you might need to get help or get our questions answered or to report problems.
NOTE: To keep our prices down, we don't normally handle most things by telephone. Call centers and people to staff them are very costly and will drive the end costs (and prices) WAY up. We also feel that most support issues can be handled in an effective and detailed manner much easier via our forums and support tickets than over a telephone. Also, our support ticket system allows us both to have a "paper trail" of support issues in case either us or you need to review an issue.
However, if an issue arises that we feel needs to be handled over the telephone, you will be able to send us a number to reach you at, and we can call you to save you any toll charges. (In the Continental U.S. only.) I wouldn't think of making the customer pay for the call in that situation. Emails and support tickets are always handled as promptly as we can get to them. We won't leave you hanging when you need support or have an issue with your account!
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CONTACT US